Refund And Returns Policy. Clear Information Before You Buy.
This policy explains how refunds, cancellations and returns work for digital products, Pacifist Score, coaching services and print-on-demand products connected with The Pacifist System®.
The applicable process depends on the type of product, whether digital access has begun and whether a third-party platform handled the order.
This policy does not affect your statutory rights.
The Main Refund Rules
Digital products are generally non-refundable once access has been granted or digital supply has begun.
Cancelling Pacifist Score stops future renewal payments but does not automatically refund the current billing period.
Physical-book and merchandise claims may need to be handled through the platform that produced or fulfilled the order.
Different Products Have Different Rules.
Refund eligibility may depend on whether content has been accessed, credits have been used, a report has been generated or a third-party provider handled the purchase.
Digital Products
The Web Book, guides and other digital access products are normally non-refundable after digital supply begins.
Pacifist Score
Refund eligibility depends on whether credits, uploads or generated reports have already been used.
Physical Products And Coaching
Third-party fulfilment and separately arranged coaching may use different return, refund and rescheduling processes.
Refunds, Returns, Cancellations And Access Issues.
Use the contents panel to move directly to the part of the policy relevant to your purchase.
Overview
The Pacifist System® sells digital content, replay-analysis tools, subscriptions and coaching-related products.
Physical books and any future merchandise may be produced, sold, printed or fulfilled through third-party print-on-demand services rather than stocked or shipped by The Pacifist System® directly.
Different refund rules may apply depending on the type of product purchased, whether access has already been provided and whether a third-party platform or fulfilment provider handled the order.
This policy does not affect your statutory rights.
Digital Products
Due to the nature of digital products, purchases such as the Web Book, digital guides, online resources, downloadable content and digital access products are generally non-refundable once access has been granted or digital supply has begun.
If you request immediate access to digital content during the 14-day cancellation period, you acknowledge that your right to cancel may be lost or limited once digital content has been supplied.
If you experience technical issues accessing purchased content, please contact us and we will help resolve the issue.
This does not affect your statutory rights.
Digital products are supplied quickly and cannot normally be returned in the same way as a physical item.
Pacifist Score Subscriptions And Credits
Pacifist Score is a digital replay-analysis subscription. Your subscription gives you access to Pacifist Score and includes a set number of replay analysis credits for each billing period.
- You can cancel your Pacifist Score subscription at any time.
- Cancelling prevents future renewal payments.
- Cancelling does not automatically refund the current billing period.
- Monthly subscription credits reset at the end of each billing period and do not roll over.
- Extra top-up credits are one-off digital purchases and expire 30 days after purchase unless stated otherwise.
14-Day Pacifist Score Refund Requests
If you purchase Pacifist Score and change your mind within 14 days, you may request a refund only if you have not used any Pacifist Score analysis credits, uploaded a replay for analysis or accessed any generated Pacifist Score report.
Once you use an analysis credit, upload a replay for analysis or access a generated Pacifist Score report, digital supply has begun.
Used Credits And Generated Reports
Because Pacifist Score provides immediate access to digital content and personalised replay analysis, payments are generally non-refundable once credits have been used or reports have been supplied, except where required by law.
In simple terms, once a replay analysis has been used or supplied, the product has been consumed.
Failed, Skipped Or Invalid Analysis Attempts
If a replay is invalid, skipped or the analysis fails, the analysis credit will be returned automatically where possible. Returned credits have no cash value and cannot be exchanged for money.
We may consider refunds or partial refunds at our discretion in cases such as duplicate payments, technical faults that prevent access or incorrect charges.
This does not affect your statutory rights.
Print-On-Demand Products
Some physical products connected to The Pacifist System®, such as printed books or future merchandise, may be produced through print-on-demand services or third-party platforms.
The Pacifist System® does not currently stock, print, pack or ship physical products directly.
Printed books are currently made available through Amazon KDP print-on-demand. Orders, delivery, returns, replacements and refunds for those products are normally handled through Amazon and may be subject to Amazon’s own policies.
Future merchandise may also be produced through print-on-demand providers. Where a product is purchased through a third-party platform or fulfilment provider, returns, refunds, replacements, delivery issues, sizing issues or damaged-item claims may need to be handled through that provider’s process.
If you are unsure who to contact about a print-on-demand product connected to The Pacifist System®, please contact support@pacifist.ac and we will help point you in the right direction where possible.
This does not affect your statutory rights.
Coaching Services
Coaching services may be arranged differently depending on the product, coach, offer or community route used.
Information about coaching services may be provided on this website.
However, some coaching sessions are arranged and purchased separately through The Pacifist System® Discord community or through other agreed methods. Refund policies, rescheduling rules and session delivery may therefore differ from the policies outlined on this website.
If you have purchased coaching through this website and need help with scheduling, access or a refund request, please contact support@pacifist.ac with your order details.
Need Help With An Order?
If you have questions about refunds, cancellations, returns, access or a technical issue with an order, please contact us.
support@pacifist.acWe aim to respond to enquiries within a reasonable time.
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