Refund and Returns Policy for The Pacifist System®
We want you to have a positive experience with The Pacifist System®. This page explains our refund policy for digital products, Pacifist Score subscriptions, coaching services, and any print-on-demand products made available through third-party platforms or fulfilment providers.
Overview
The Pacifist System® sells digital content, replay-analysis tools, subscriptions, and coaching-related products. Physical books and any future merchandise may be produced, sold, printed, or fulfilled through third-party print-on-demand services rather than stocked or shipped by The Pacifist System® directly.
Different refund rules may apply depending on the type of product purchased, whether access has already been provided, and whether a third-party platform or fulfilment provider handled the order.
This policy does not affect your statutory rights.
Digital access
Digital products are generally non-refundable once access has been granted or digital supply has begun.
Subscription cancellation
Cancelling a subscription stops future renewal payments, but it does not automatically refund the current billing period.
Web Book, guides, downloadable content and digital access
Digital products are supplied quickly and often cannot be returned in the same way as a physical item.
Due to the nature of digital products, purchases such as the Web Book, digital guides, online resources, downloadable content, and digital access products are generally non-refundable once access has been granted or digital supply has begun.
If you request immediate access to digital content during the 14-day cancellation period, you acknowledge that your right to cancel may be lost or limited once digital content has been supplied.
If you experience technical issues accessing purchased content, please contact us and we will help resolve the issue.
This does not affect your statutory rights.
Pacifist Score subscriptions and analysis credits
Pacifist Score is a digital replay-analysis subscription. Your subscription gives you access to Pacifist Score and includes a set number of replay analysis credits for each billing period.
- You can cancel your Pacifist Score subscription at any time.
- Cancelling prevents future renewal payments.
- Cancelling does not automatically refund the current billing period.
- Monthly subscription credits reset at the end of each billing period and do not roll over.
- Extra top-up credits are one-off digital purchases and expire 30 days after purchase unless stated otherwise.
14-day refund requests
If you purchase Pacifist Score and change your mind within 14 days, you may request a refund only if you have not used any Pacifist Score analysis credits, uploaded a replay for analysis, or accessed any generated Pacifist Score report.
Once you use an analysis credit, upload a replay for analysis, or access a generated Pacifist Score report, digital supply has begun.
Used credits and generated reports
Because Pacifist Score provides immediate access to digital content and personalised replay analysis, payments are generally non-refundable once credits have been used or reports have been supplied, except where required by law.
In simple terms, once a replay analysis has been used or supplied, the product has been consumed.
Failed, skipped or invalid analysis attempts
If a replay is invalid, skipped, or the analysis fails, the analysis credit will be returned automatically where possible. Returned credits have no cash value and cannot be exchanged for money.
We may consider refunds or partial refunds at our discretion in cases such as duplicate payments, technical faults that prevent access, or incorrect charges.
This does not affect your statutory rights.
Physical books, merchandise and third-party fulfilment
Some physical products connected to The Pacifist System®, such as printed books or future merchandise, may be produced through print-on-demand services or third-party platforms.
The Pacifist System® does not currently stock, print, pack, or ship physical products directly.
Printed books are currently made available through Amazon KDP print-on-demand. Orders, delivery, returns, replacements, and refunds for those products are normally handled through Amazon and may be subject to Amazon’s own policies.
Future merchandise may also be produced through print-on-demand providers. Where a product is purchased through a third-party platform or fulfilment provider, returns, refunds, replacements, delivery issues, sizing issues, or damaged-item claims may need to be handled through that provider’s process.
If you are unsure who to contact about a print-on-demand product connected to The Pacifist System®, please contact support@pacifist.ac and we will help point you in the right direction where possible.
This does not affect your statutory rights.
Coaching, sessions and scheduling
Coaching services may be arranged differently depending on the product, coach, offer, or community route used.
Information about coaching services may be provided on this website.
However, some coaching sessions are arranged and purchased separately through The Pacifist System® Discord community or through other agreed methods. Refund policies, rescheduling rules, and session delivery may therefore differ from the policies outlined on this website.
If you have purchased coaching through this website and need help with scheduling, access, or a refund request, please contact support@pacifist.ac with your order details.
Need help with an order?
If you have questions about refunds, cancellations, returns, access, or a technical issue with an order, please contact us.
support@pacifist.ac